When a repair is recommended and you don’t necessarily feel that the result will remedy the problem, ask the service writer if this is a guess or a fix. If the answer is a guess, ask whose money are we guessing with, theirs or yours.
There are times that an “educated guess” is recommended to resolve a problem, and the results do not fix the problem. This usually creates several emotional reactions such as:
- I’ve been taken!
- I just wasted my time and money.
- These guys don’t have a clue.
This might have been avoided if this subject was covered before the repair was started.
As a consumer, you need to feel that you made the decision to proceed with a repair based on the knowledge that the recommended repair was appropriate and was going to remedy the problem. If there was any doubt, you should have been told that this may not fix the problem. Then you should evaluate the risk before you give the authorization to proceed.
Remember, it’s your money and time that is at risk. You should feel comfortable that the recommended repair will provide the correct result. If not, get a second opinion.
